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Frequently Asked Questions

 

How to fix ​Missing Dependencies ?

- Be sure you have downloaded the required dependency pack on the product page ( it will be highlighted in yellow ). If you are missing others, right-click the asset and select " List Dependencies ". Be sure to download any that say " Available for download ". If you are still unsure, check the product page for the name and KUID number you are missing or contact us for assistance.

What do you sell ?

- We primarily sell digital products for Trainz Simulator, a series of railway simulator games. These are all provided in digital downloads. They will not work in other train simulators including Train Simulator ( Railworks ), Train Sim World, Microsoft Train Simulator ( MSTS ).

Where to get support ?

- If a product does not perform as expected, please do not hesitate to reach out to us via our contact form below. Please note, a proof of purchase will be required.

Contact Us

Technical Support? Inquiries? Please reach out to us and we will respond 

as soon as possible.

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